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Terms & Conditions
USE OF WEBSITES

www.footstoolfactory.com and www.footstoolfactory.co.uk are owned by Sofa & Sofabed Factory. Please email if you have any complaints or views regarding these sites which you feel we need to be aware of. These websites are only for your own personal use and information contained therein is not to be used for other commercial uses.

We make every effort to ensure these websites are virus and defect free but cannot be held responsible for any loss or damage which may arise to computer equipment or data as a result of using these websites.


TERMS & CONDITIONS – OVERSEAS USE OF WEBSITES

As a British Company, we control and manage our websites from our offices in England. Accordingly, the laws of England and Wales govern claims relating to, and including, the use of the websites and the materials contained therein. If you access our websites from outside England & Wales you do so at your own risk and you hereby agree that in any dispute between Sofa & Sofabed Factory and you, the laws of England and Wales will apply at all times.


TERMS & CONDITIONS – ACCURACY OF CONTENT

Whilst we have been careful to ensure that all information is as accurate and precise as possible, it is important to note the following:

  • Dimensions and weights are approximate.

  • Your monitor may show colours differently to the actual product and, although we can send fabric/vinyl/leather samples, these too may have a shade and texture variation to the delivered product.

  • Your monitor may also show wood tones differently to the delivered product, but we do our best to ensure descriptions are as accurate as possible.

  • Our leather products are made from natural leathers and are, therefore, not uniform in colour or texture. The finest hides often show natural marks and scars. Some leathers will mellow with age and exposure to natural and artificial light, as well as heat.

  • With regard to feet/legs; some woods will mellow with age and exposure to natural and artificial light.

  • Due to our policy of continuous product development, we reserve the right to amend the specification of products without prior notice in relation to future sales.

  • To the extent permitted by applicable law, Sofa & Sofabed Factory disclaims all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on these websites. Sofa & Sofabed Factory shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


TERMS & CONDITIONS – CANCELLATIONS AND REFUNDS

  • Our products are made in the UK and specifically to order. Once they have been delivered and signed for, they may not be returned, nor any monies refunded, unless they are defective or have been accidentally damaged, by us, during the course of delivery.

  • Please note, due to the quick delivery service we offer, non-returnable raw materials are ordered on receipt of your order. Therefore, any cancellations are subject to a 50% cancellation fee. This also applies to fabric only orders made by you.

  • Initial delivery charges will not be refunded with the exception of items returned due to a fault or damage caused by us.

  • In the case of any complaint or refund, please contact our sales team.


TERMS & CONDITIONS – ORDERING AND PAYMENTS

  • All prices include VAT at the prevailing UK rate.

  • High value items may be paid for by two payments – please call our sales team for further information.

  • The contract shall not be deemed as concluded until we have received full payment and the order confirmed by us via email or any other specified/agreed method.

  • We are entitled to refuse any order placed by you.


TERMS & CONDITIONS – DELIVERY AND COLLECTION

  • Some self-assembly may be required on certain products.

  • It is your responsibility to ensure suitable and safe access.

  • Any delivery charge does not allow for the removal of doors, windows, etc.

  • We cannot be held liable for any damage caused on delivery to any of your property and/or possessions.

  • We cannot be held liable for any damage caused on delivery to any of your property and/or possessions.

  • Where insufficient notice is given regarding the change of any specified or agreed delivery date, additional delivery charges will be applicable.

  • If access is unavailable at the time of delivery on the specified or agreed delivery date, additional delivery charges will be applicable.

  • Weekend deliveries are also liable to an additional delivery charge.

  • We will not be liable for any direct or indirect loss of profits, or any other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Sofa & Sofabed Factory or delay due to any reasonable rescheduling of delivery.

  • Collection may be arranged from our Showroom, subject to sufficient notice – please call our sales team for further information.

  • Any changes to your order may change the anticipated delivery date.


TERMS & CONDITIONS – GUARANTEES

  • Most of our products carry a five year guarantee against faulty workmanship and/or faulty materials, with the exception of fillings and coverings. This does not apply to the ‘Footstool Bed’, which carries a two year guarantee for the bed action and mattress.

  • Guarantees may not be transferred.

  • Guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat or weather. Nor do they include loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.

  • If you need to make a claim, please contact our sales team who will require your sales order number, contact details and the reason for the claim.

  • We will endeavour to repair the defective goods free of charge. If a repair is not feasible we will offer a replacement and only if this is not available will you be offered a refund.

  • These guarantees are only for our goods sold and retained in the UK and used for private and domestic purposes only.


NONE OF THE ABOVE AFFECTS YOUR STATUTORY RIGHTS

FURNITURE PROTECTION

We are pleased to offer a Guardsman guarantee for an additional fee. Please contact our sales team for more information.